Terms of Purchase

Information about purchase and delivery of Pure Hazelwood products


Warning! You are currently on our platform that only allows delivery to Europe. However, we ship worldwide!

  • For delivery in Canada: Click here  Canada
  • For delivery in United States or any place other than Canada or Europe: Click here USA / International


Where Can I Buy Pure Hazelwood Products?

  • Brick and Mortar : search on our "Points of sales" page for a store in your area.

N.B. : Unfortunately, we don't keep track of each retailer's inventory.

  • Online : Click here to see our products!
  • By Phone : Please contact our official distributor for customers, NATUR'OM, at +33 (0)6 63 53 05 70, Tuesday to Friday from 9 AM to 6 PM.


Processing and Shipping Orders

All orders are processed within two (2) business days following their reception. A notification is sent by email when the order status changes to "Complete", which means the order is in on its way. All orders are shipped from France (Yvelines) with a tracking number. Shipping time is approximately 2-3 business days.

In case of late delivery: Contact us with your order number and your shipping address.


Prices, Shipping Charges and Tax

Prices are displayed in Euros (€) and including taxes (TTC). France tax applies on items and shipping charges (when applicable).

Shipping charges are the following :

  • Order of 50€ or more including tax : FREE
  • Order of less than 50€ including tax :3.50€ including tax
  • The shipping charges are displayed after you enter your shipping address, before the final revision of the order.

N.B.: Prices and shipping charges are subject to change without notice.


Payment Options

  • Online (Secure Payment)
    • Visa
    • Mastercard
    • Paypal (creating an account is optional for most European countries)
  • By Phone
    • Visa
    • Mastercard
    • Paypal
  • By Cheque
    • Make to NATUR'OM and ship to NATUR'OM, 24 rue du Maréchal Gallieni, 78800 HOUILLES, France.
    • Please don't forget to add your order reference (ex.: #400000XXXX)
    • Your order will be shipped upon reception of the cheque.
    • Contact us for more information.
  • By Wire Transfer
    • Use our following IBAN number: FR76 3006 6109 6300 0200 8440 131
    • Account owner: NATUR'OM, 24 rue du Maréchal Gallieni, 78800 HOUILLES, France.
    • Bank Location: CIC HOUILLES, 2 RUE GABRIEL PERI, 78800 HOUILLES, France.


Exchanges & Refunds

If you receive a defective item or your item suffers an unusual breakage within a reasonable time period, we request that you contact Pure Hazelwood Inc.’s customer service by email (, by phone (+33 (0)6 63 53 05 70) or through our contact form. At the moment, we do not accept returns for other reasons. If you decide to send back items anyway, by doing so, you authorize Pure Hazelwood Inc. to charge you the shipping fee for the replacement item. The items must be in perfect condition, in their original packaging and must not have suffered any damage.

For reasons of hygiene, Pure Hazelwood Inc. will not accept returns for items showing signs of use and will not grant an exchange or refund for such items, except in case of a manufacturing defect.

In the case you do not wish to exchange the item you are returning, we will send you a store credit to use at The amount will correspond to the price of the article, minus the shipping fee if needed. No cash credit will be granted.

In case of defective item: Pure Hazelwood Inc. will repair the item and return it to you at no charge. In cases where repair is impossible, Pure Hazelwood Inc. will replace the item, or send an article of the same value if the defective item is discontinued. The cause for this breakage will be determined by Pure Hazelwood’s analytical department upon reception of the item. If the breakage seems to have been caused by normal wear and tear or misuse, Pure Hazelwood Inc. reserves the right to return the item to the customer as is.


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